Rental Rules/ Contract
First all resort and property rules must be followed and are separate from this contract.
1. CHECK-IN TIME IS AFTER 4 P.M. HST AND CHECK-OUT IS 10 A.M. HST
NO Early Check-in or late check-out. If guest is still in room after check-out time there will be a charge equal to one nights rent plus tax.
2. This is a NON SMOKING unit. No smoking in the unit or on the patio/balcony. Hawaii legislature enacted State Law 295, effective November 16, 2006, which prohibits smoking in all enclosed or partially enclosed areas open to the public. Violations will result in fines.
3. Pets are not permitted in rental units under any conditions.
4. DAMAGE/LOSS/DISTURBANCE POLICY – The condo unit is individually owned and decorated. Please do not move or remove any furnishings or items from the unit. Guest will be solely liable for any additional expenses resulting from any damage, lost or stolen items or excessive check-out cleaning. Neither the Owner or Manager will be responsible for lost, stolen or damaged items. Manager will use its best efforts to ensure that all equipment within the unit is in good working order, although neither Manager nor Owner guarantees that any equipment will not break down during your stay, and therefore such a break down does not constitute a breach of this Agreement or give Guest any right to any refund or rental adjustments for any such mechanical failure. In the event of a break down, Manager will use its best efforts to remedy the situation as soon as possible after notification of the break down. Guest understands that there is no guarantee that properties adjacent to the unit will be free from disturbances, including but not limited to noise or inconvenience from construction, traffic or other guests or neighbors, and any such disturbance shall not constitute a breach of this Agreement or give Guest any right to any refund or rental adjustment. Manager will make efforts to alleviate the issue by contacting resort/complex management or calling police officials. Guest also understands that Hawaii is located in a tropical climate and that insects, rodents and lizards flourish in this environment. Although Manager will use its best efforts to hold to a minimum your interaction with these pests during your stay, Guest agrees to take precautions with food stored and immediate clean up after foods are present. Guest understands that contact with pests does not constitute a breach of this Agreement or give Guest any right to refund or rental adjustment. Any issue will be reported to Manager or Owner immediately. Guest understands that Manager and Owner shall have a reasonable amount of time to restore rental to acceptable conditions and any issues presented after check-out can not be remedied and shall not constitute a breach of this Agreement or give Guest any right to any refund or rental adjustment.
5. DAMAGE/RESERVATION DEPOSIT- A damage/reservation deposit of 35% is required and must be received at time of booking the reservation. The deposit automatically converts and is applied to rent upon arrival.
No additional damage charges will be charged if:
a. No damage is done to unit or its contents, beyond normal wear and tear.
b. No charges are incurred due to contraband, pets or collection of rents or services rendered during the stay.
c. All keys are left on the kitchen table and unit is left locked, and master key left in lock box. There is a $50.00 lost key/key card fee.
d. All charges accrued during the stay are paid prior to departure.
e. No linens are lost or damaged.
f. NO Early check-in or late check-out.
g. Parking passes are left inside the unit upon departure. (Depending on the particular resort.)
h. The renter is not evicted by the owner (or representative of the owner), the local law enforcement, the security company employed by the property complex.
6. PAYMENT (S)
Payment is due in full if reservation is made within 60 Days of stay. Otherwise 35% of rental amount is due upon receipt and the balance is due 60 days to arrival.– Lock box code will be given out prior to arrival. Thirty (30) Days or longer stays require 90 days notice of cancellation, vacation insurance and full payment within 90 Days of the Arrival date.
Only with special approval for returning guests we may accept other forms of payment. If not paying by credit card, you may pay traveler’s checks, bank money orders, cashier’s checks or personal checks in USD (United States) payable to:
Epic Realty LLC
Client Trust Fund
10 Hoohui Rd. #202
Lahaina, HI 96761
The advance payment is a damage/security deposit until arrival. The payment is nonrefundable 59 days or less before arrival date. This secures your vacation rental in lieu of others wanting to vacation on or during the same time period. General Excise tax of 4.1666% and Transient Accommodation Tax of 10.25% and Maui County Transient Accommodation Tax (MCTAT as of 11/1/21) will be added for a total of 17.42% to the bills. There is a 3.75% credit card fee on the total. Any increase in state or federal taxes that is implied on bookings including existing stays is the responsibility of the guests.
7. MAXIMUM OCCUPANCY- The maximum number of guests per condominium is limited to (2-4) in studio condos and (3-4) guests in a one bedroom condo, (4-6) (8 in Papakea A101) in a two bedroom and (8-10) in a three bedroom according to the allowance by the State of Hawaii. Each maximum number will be stated for that particular unit. THIS PROPERTY REQUIRES A THREE (3), (5) or (7) NIGHT MINIMUM STAY depending on season.
8. Longer minimum stays may be required during holiday periods. If a rental is accepted for less than required limit of days, the guest will be charged the night rate.
9. INCLUSIVE FEES – Rates include a one-time linen-towel setup. A starter supply of coffee, dish soap, hand soap, trash bags, paper towels, toilet paper, shampoo and laundry detergent. Additional supplies are the responsibility of the guest. Amenity fees are included in the rental rate unless stated in the listing. Some properties have resort fee, parking fee or gym fees. See 14. PARKING PASSES.
10. NO DAILY MAID SERVICE – While linens and bath towels are included in the unit, daily maid service is not included in the rental rate, however it may be available at an additional rate.
11. RATE CHANGES – Rates subject to change without notice but will not affect existing rental contracts.. However, any tax including state or island tax changes that affect the booking dates will be the responsibility of the guests.
12. FALSIFIED RESERVATIONS – Any reservation obtained under false pretense will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check-in.
13. WRITTEN EXCEPTIONS – Any exceptions to the above mentioned policies must be approved in writing in advance.
14. PARKING PASSES – Parking passes are located at the security office for Kuleana and for Maui Kai, you must get the pass at the front desk but there is no extra fee. At the Honua Kai there is free parking, the pass is picked up at the bell desk. At Aina Nalu and Kaanapali Shores there is a parking fee per day paid directly to the resort and is totally separate from the condo rental. Both of these resorts require you to secure your pass through the front desk. Royal Kahana charges $10.00 plus tax per day. Kapalua Golf Villa has a parking pass inside the condo for guests to use. A parking pass is not required at Kahana Villas. Renters must display parking pass on the rear view mirror at all times. Failure to display may result in towing of vehicle at renter’s expense. Leave the parking passes inside the unit upon departure. There is a $50. charge to replace lost Parking Passes at the Kuleana Resort only. Maui Eldorado, Sands of Kahana and Papakea have a resort fee that is paid at the front desk upon arrival that includes parking. These resort and parking fees are separate from the rental and are subject to change without notice.
15. HURRICANE OR STORM POLICY – HURRICANE OR STORM POLICY (beach property): No refunds will be given, we highly recommend you purchase travel insurance.
16. TRAVEL INSURANCE: We highly recommend your purchase travel insurance. Please ask about this service.
17. CHARGES. Excessive cleaning of the unit will incur a minimum fee of $60/hr (one hour minimum). Damages made to the unit will incur a minimum of $60/hr (one hour minimum) to cover the cost to fix, and replace, plus the cost of the replacement or any materials. Should there be damage that requires a professional that charges more per hour (plumbing, contractor), market rate hourly charges will be applied. Lost parking permits cost $50 (currently only at the Kuleana Resort), and beach towels not returned are $50/ea.. A $99. Administration fee includes reservation processing and the Damage Waiver which is required with each booking. The Administration Fee is nonrefundable and will be applied towards processing and any damages made to the unit up to $1500.00. There is a $300.00 change fee for changes made to the reservation after confirmed.
18. KEYS/LOCKOUT POLICY – Your check-in instructions with either a key code or key release information will be provided to you prior to your arrival. It is your responsibility to bring this information with you. In the event a guest is locked out of the unit during the rental period, the guest may borrow a key by coming to the manager. After business hours, the guest must call for assistance and an agent will meet the guest at the unit. There will be a $50 charge for this service and this fee is due at the time service is rendered. There will be a $30 charge for lost keys.
19. LOST AND FOUND ITEMS – We are not responsible for lost items. A $35 handling fee plus postage will be assessed for all lost and found items that have been recovered and returned to the guest.
20. RESERVATION CANCELLATION – Owner reserves the right to cancel any reservation with no less than a (90) day notice for any reason and return of entire deposit will be given. Owner/Manager has the right to cancel reservation if any maintenance issue beyond owner/managers control that would take away from the guests enjoyable stay or be deemed unsafe. Immediate notice will be given to the guest and all efforts will be made to relocate guests into other accommodations owned or managed by Epic Realty LLC or full refund made.
21. CANCELLATIONS:
A sixty (60) day notice is required for cancellation. Cancellations that are made more than sixty (60) days prior to the arrival date will be refunded 100% damage/reservation deposit paid to Epic Realty LLC. This does not include any booking fees paid to an outside travel agency. In this case you will need to abide by their policies. Cancellations or changes that are made within 60 days or 90 days when applicable of the arrival date, forfeit the full advance payment and damage/reservation deposit. Cancellation, shortened stays or early departure does not warrant any refund of rent or deposit. You may choose to purchase travel insurance separately which we highly recommend. Nature and the lack of or the amount of sandy beach does not warrant a refund. We can not control nature or predict the weather or beach conditions. Our tropical environment is subject to pests. The resort complexes do regular treatments as does our management company. We ask guests to take care in cleaning up immediately after food items are used. If there is a pest siting during your stay please note that we will not do a pest pick up. After check in this is the guest responsibility.
22. MONTH To MONTH RESERVATION CANCELLATIONS – Monthly renters must cancel one hundred twenty (120) days prior to check-in. Monthly renters who make a change that results in a shortened stay must be made at least ninety (90) days prior to check-in and are subject to a change fee.
I hereby authorize charges to be made against my credit card for the rental, taxes, cleaning and fees, and any damages, supplies and/or labor caused to the unit during my stay per this contract. I agree that all rental monies are non-refundable per cancellation policy above. I have read my rights to purchase travel insurance. By Signing Below, I agree to all terms and conditions of this agreement.