At Epic Realty, we specialize in helping home owners and income property investor’s buy and sell properties on the beautiful island of Maui. We also manage a large portfolio of over 30 oceanfront vacation rental condominiums on the island. Our goal is to provide guests with an outstanding vacation experience while simultaneously maximizing our condominium owners return on their investment.
Epic Realty LLC was founded by Cimi Morgan, Owner and Principal Broker, in 2012. Cimi has been named one of the top 100 Realtors in Hawaii by Hawaii Business Magazine in 2014, 2015, 2016 and 2018. Cimi has also been in the top 1% for overall number of transactions among all realtors in Maui for the past 7 years.
At Epic Realty, we have a dedicated team of property managers, marketing experts, maintenance personnel and professional cleaners who are committed to excellence. Our goal is to provide superior customer service, the highest standards of cleaning and quality control and to maintain maximum occupancy for all units.
What Makes Epic Realty LLC Unique
Unlike many of our larger competitors, Epic Realty is a small, boutique company. Our mission is not to be the biggest on the island. Instead, we pride ourselves in being able to provide one-on-one client support and personalized services according to each owners needs. Our property management team is located near our vacation rental properties and is always available to help in person, via telephone, or by email. Our response time is unparalleled and we take each issue that arises very seriously.
As a small company, we are able to pay close attention to the overall performance and conditions of each condo. We regularly monitor and update our nightly rates based on seasonality, occupancy and performance as well as recommend upgrades or modifications when necessary. Again, maintaining maximum occupancy year round is our primary focus.
Epic Realty is a full-service vacation rental property management company. Below is an overview of our services:
- Reservations – Epic Realty uses a fully-integrated reservation system called Escapia. Escapia is a top-of-the-market HomeAway software package that allows us to accept reservations and payments, communicate with future and current guests, monitor and coordinate all on-property services, and manage all guest check-in and check-outs.
- Customer Service – Customer care is of prime importance to us. The Property Manager (PM) and support staff are available 7 days a week via telephone and email to promptly assist guests and owners with any issues that arise. The PM and staff are also available to provide activity, dining, local event and service recommendations upon request.
- Rate Management – Our property management team regularly monitors the performance of each condo and adjusts nightly rates (as needed) based on occupancy level and seasonality.
- Property Inspections – The Epic management team oversees all property inspections after each guest checkout and ensures proper quality control measures are met at each unit.
- Maintenance and Repair – Epic Realty has a dedicated maintenance staff that oversees and ensures all units are in safe and proper working condition.
- Professional House Keeping Services – Epic Realty employs professional, licensed housekeepers. Our housekeepers are held to the highest level of hospitality standards and professionalism in the business. Each condo is inspected after each cleaning to ensure quality control measures are met.
Advertising and Marketing
- Third Party Affiliates – Epic Realty partners with a number of well-known booking agencies such as HomeAway/VRBO, AirBnB, RedAwning, Booking.com and more. All of our properties are featured and available to book on our partner sites in order to gain maximum exposure.
- Marketing & Social Media – Epic Realty’s in-house marketing team targets an extensive client base via email, Google, Facebook, Twitter, Linked-In and other channels to maximize exposure to our brand and our portfolio of oceanfront condominiums.
- Owners have access to an Owner Portal via Escapia. The Escapia Owner Portal system allows client’s to view current and future reservations, schedule a stay at their condo, and access financial statements.
Accounting and Record Keeping
- Accounting, billing and payments are managed in-house in collaboration with a certified Accountant. Owner statements are available through Escapia or by request.
Maui is truly an amazing place to visit, to live and to invest. If you would like more information or have any questions, please call us at (808) 346-3136 or email us at Epic Maui Vacations. We would love to help you find your dream property!
Epic Realty LLC